Some things to try: 1 - Reboot phone. (or toggle airplane mode). 2 - Manually search for a different network 3 - If using an iPhone, change data apn to "mobile.o2.co.uk" 4 - Turn off 4g (use 3g) 5 - Check with O2 for any roaming bars. If you message O2 on Facebook (

1 Topics 0 Solutions Registered: 17-09-2021 on ‎17-09-2021 11:43 Hi, I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the data on.

A £45-a-month limit on the amount they could be charged for using mobile data abroad before having to opt into further use. Operators also have to take "reasonable steps" to avoid customers being
If you have both an esim and a physical sim in your device, you will need to set one of them as your default data line in your device settings. You will only be able to receive one call at a time; during a call, any incoming calls to the other number will be diverted to voicemail. If you are using an O2 esim in a device from O2 and your device 1st thing to try is a simple reboot of the phone. Then, text the word ACTIVE to 2020 and save the settings that get sent back. Also, check if there are any network issues in your area O2 Service Status. I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. Mobile broadband not working If you are having trouble connecting, visit the Live Status Checker to see if there are any network problems in your area. If there are no network issues and you’re still unable to connect, pop into an O2 store, chat to us online or get in touch and we'll be happy to help. Replacing your sim
OK, should work then. Try a manual search for a different network to the one you have auto connected to. Also check your apn is correct as detailed
Guide How to Top Up (PAYG) Go to any O2 shop or anywhere you see the green top-up logo and ask for an O2 top-up. You can pay by cash or card. Then call 4444 free from your mobile, or 08456 062 277 from a landline, enter the number on your receipt and follow the instructions. Then reach out to O2 on Social media, links below this post, for help

Here's how you can fix the 4g data not working problem: Launch your device Settings. Tap Network & Internet (or Mobile networks depending on how it is on your phone) Next, select the preferred network mode. Doing so will reveal a pop-up menu. Now, select the highest network mode: usually 2G/3G/4G (auto).

I was migrated from Virgin mobile (rolling monthly) to O2 on 13th July 2023. Phone and Text starting working within 24 hours but I had no Internet /Data. After contacting O2 Customer Support, I w as sent an O2 SIM to rectify problem but the problem still exists. I have contacted Customer Support on numerous occasions, I get asked to go over the HI all, I've been a pay monthly customer of O2 for over 20 years and never had any international roaming issues. I've just returned from Italy where my phone didn't work. As soon as I landed and switched on, a pop up said 'O2 have blocked 4G called from this device' and for the entire trip I had n 2. pgn. 1. Cleoriff. 1. My watch5 with its own esim works fine in the UK (without phone) but now I am in Greece and it doesn't work at all - cannot make or receive calls. I have enabled roaming even though it shouldn't matter. I can see it latches to a local network but can only do emergency calls.
Registered: 04-04-2012. Options. 06-06-2020 21:08 - edited ‎06-06-2020 21:09. @GavGregg. Try manually selecting a different network and if using an iPhone, change data apn to "mobile.o2.co.uk". If nothing works, contact customer service to have roaming bars removed Guide: Coronavirus Community Help and Support.
Hey, I was over aboard two weeks ago and I was using my o2 SIM there, it made a massive bill, but that bill has been paid but my data is still not working. My tariff is renewing each month like normal got my minutes and texts but no data. Please help . Thanks
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